How to get our products delivered-
- Call or text the order line at least 24 hours before your delivery day with name, address, and order (be sure to include info such as cooler location, apartment number*, or gate code). Please do not add on the night before or morning of- it is difficult to add on to a loaded truck last minute.
- ONLY the order line or order email can take orders- do not send them to any other numbers, use the contact us form, tell your driver, use fb, or leave a note at the farm.
- Be sure you meet the minimums. Minimum delivery is $20. Check** amounts need to exceed $40. If your total is less than $40, please pay with cash. Standing orders may be paid ahead monthly.
- Prepare your payment ahead of time (CASH OR CHECK ONLY). The driver should not have to wait for you to write a check, count money, or make change.
- PLEASE do not delay our drivers- call the office with order changes, comments, or questions. Drivers have to be efficient to keep our costs down.
- We request that you leave a cooler with payment out for ALL deliveries as it improves our efficiency. We can ring bell or call when delivered if requested. Expedited delivery helps keep our costs down.
- We cannot give you a delivery time- only a day. Each area has a delivery day that is the same each week with the exception of major holidays (for holidays you may be moved to a different day). Deliveries happen Monday through Friday from 7am until or even sometimes after 5pm. A computer program routes the trucks based on the orders that are placed. We cannot predict who will order or traffic issues that cause rerouting ect. If you ask for a projected time, please realize that it is only our best guess based on how things ran the week before. Delivery times are subject to change.
- PLEASE LEAVE A COOLER OUT with payment and ice packs if you will not be home. Even if you are out for 5 minutes, PLEASE leave out the cooler. We WILL NOT leave milk out without a cooler (please do not ask your driver to do so). Payment is due at the time of delivery unless you pay ahead monthly.
- MISSED DELIVERIES will be assessed a $10 charge due on the next delivery. It is expensive for us to drive to your home and not deliver.
- Drivers cannot come back to bring your milk later- plan ahead and leave a cooler out or notify us of your vacation if a standing order.
- Drivers can/will call or text to attempt to make a delivery. Please be available to answer the phone or text in case of delivery issues.
*high rise buildings need to meet in the lobby or arrange with the doorman/front desk ahead of time. Our drivers cannot park, wait at the front desk, and/or go upstairs to find customers. PLEASE help us be efficient.
** returned checks will be charged the $20 fee that the bank charges us.
order line
386-690-5199
call or text
or email order to
orders.keelyfarmsdairy@gmail.com
Product list is available here